Delivery

 With the exception of the models listed below all prices include delivery to UK mainland. Delivery is to kerb side only; if a different service is required we will be happy to quote for that service.

Equipment that may be subject to delivery charge: Rack/Flight, Pot/Utensil washers and modular icemakers.

Prices for specified delivery times, non-mainland destinations and excluded items as above, delivery costs will be given on request.

Quotes for specific deliveries are only valid for 3 months.  Any deliveries after this period will be subject to the costs at that point in time and we recommend the customer confirms the new charge prior to despatch.

Equipment delivered late, will be subject to a credit for the additional amount charged only.  No claim for labour or consequential loss will be considered.

 All goods MUST be inspected on receipt.  Any damage or shortage should be notified to Maidaid Halcyon customer services within 12 hours of receipt excluding Saturday and Sunday. Failure to notify us within this time frame may result in the rejection of subsequent claims for shortages or damage.

 Standard delivery is limited to kerb side only.

Should goods be delivered damaged it is the customer’s responsibility to advise Maidaid Halcyon customer services within 12 hours of delivery, excluding Saturday and Sunday.

Goods should be returned in original packaging where practical.

 Faulty Goods

An authorised Returns number must be sought before the return of any goods.  Depending on the goods to be returned, some or all of the following information may be required before a Return Authorisation is issued: - Date of supply and failure reason of the machine.  All goods returned must be accompanied with a detailed engineers report explaining the nature of the failure and a statement that the goods were fitted by an appropriately qualified technician.

Warranty is dependent on the manufacturer’s warranty at the time of purchase and may vary between 1 to 3 years depending on the product.

The warranty on all goods supplied by Maidaid Halcyon is limited to the repair and on occasion’s maybe the replacement of the faulty item.  No claim for labour or consequential loss will be considered.

All exported goods are excluded from our general terms and conditions and are to be considered as not returnable or covered by full warranty.

Goods no longer required or ordered in error

An authorised Returns number must be sought before goods are returned.  All goods may be subject to a restocking charge.  No credit will be issued for shipping / delivery charges.

 Processing and picking errors

Any goods supplied by Maidaid Halcyon in error, either due to a picking or order processing error, must be reported within 12 hours excluding Saturday and Sunday.